Hi, I am curious to find out how you actually configured your P25 terminals to bypass the Security Gateway server. Is it simply just using the IP address of Connection Server in the DNS Name or IP Address field??
I am having similar issues but not related to reconnecting to floating desktops. In my PoC setup there is no Security Gateway because we are using IPSEC VPN tunnels from our remote sites and constantly we get issues with logging in to new desktops and also reconnecting to disconnected sessions. There is only 1 View connection server v5.1.2-928164.
The errors we are seeing are as below:
1. Unable to connect to desktop. There is no available gateway for the display protocol
2. The display protocol for the desktop is currently not available
3. Unable to connect (0x1001) Please contact your administrator
The above errors/issues are only experienced by mostly WAN users on the Wyse P25, occasionally the same issue is also encountered randomly by users connecting from P25 devices on the LAN. Windows View Clients users do not have any issue.
This to indicates the problem is to do with the Wyse P25 client configuration. I have tried disabling the AES-256-GCM because View 4.5 onwards does not use it but this does not seem to make any difference.
Any ideas would be greatly appreciated.
Thanks,
MP