I am not 100% sure but it is possible that RESOLVE_DOWNTIME takes into account your configured working hours. So if a call came in and was resolved after hours, that could explain why you are seeing 0 in the resolve_downtime column.
↧
Channel:
VMware Communities: Message List
X
Are you the publisher?
Claim or
contact us
about this channel.
X
0
Channel Details:
- Title: VMware Communities: Message List
- Channel Number: 20783719
- Language: English
- Registered On: July 2, 2013, 12:37 pm
- Number of Articles: 210400
- Latest Snapshot: November 6, 2020, 1:03 pm
- RSS URL: http://communities.vmware.com/community/feeds/messages?rssusername=matzter
- Publisher: https://communities.vmware.com/?view=discussions
- Description: Most recent forum messages
- Catalog: //communities1126.rssing.com/catalog.php?indx=20783719
© 2025 //www.rssing.com